Terms & Conditions – Golden Swan
Welcome to Golden Swan! These Terms and Conditions govern your use of our website goldenswanshop.in and outline the rules and regulations for shopping with us. By accessing and using this website, you agree to comply with these terms.
1️⃣ General Information
- This website is operated by Bharti Exports, based in Panipat, Haryana, India.
- By purchasing from our website, you accept our terms, policies, and conditions.
- We reserve the right to update, change, or replace any part of these Terms at any time.
2️⃣ User Account & Security
- Customers may create an account to track orders and access exclusive offers.
- You are responsible for maintaining the confidentiality of your account details.
- We reserve the right to suspend or terminate accounts that violate our policies.
3️⃣ Product Information & Pricing
- We strive to provide accurate product descriptions and images, but colors may vary slightly due to screen differences.
- Prices are subject to change without notice.
- We reserve the right to refuse or cancel orders with incorrect pricing due to errors.
4️⃣ Orders & Payments
- Orders can be placed via goldenswanshop.in using multiple payment options (UPI, Razorpay, Credit/Debit Cards, PayPal, COD, etc.).
- Once an order is placed, you will receive a confirmation email with order details.
- We reserve the right to cancel or refuse orders due to fraud suspicion, stock unavailability, or payment issues.
5️⃣ Shipping & Delivery
- Orders are shipped within 1-3 business days and delivered within 3-7 business days, depending on location.
- Shipping charges may vary based on location and order value.
- We are not responsible for delays caused by courier partners, customs, or natural factors.
- Customers will receive a tracking ID after order dispatch.
6️⃣ Returns, Refunds & Exchanges
We offer easy returns & exchanges under the following conditions:
✅ Returns/exchanges must be initiated within 7 days of delivery.
✅ Items must be unused, unwashed, and in original packaging with tags.
✅ Refunds will be processed within 7-10 business days after approval.
❌ Non-returnable items: Innerwear, customized items, clearance sale items.
🔹 To initiate a return, contact our support at bhartiexports3@gmail.com
7️⃣ Cancellations & Modifications
- Orders can be canceled within 24 hours of placing them.
- Once an order is shipped, cancellation is not possible.
- Customers can request modifications by contacting customer support.
8️⃣ Privacy Policy & Data Protection
- We collect user data to process orders, improve services, and personalize experiences.
- Your information is never shared with third parties, except for logistics & payment processing.
- Customers can opt out of marketing communications any time.
- For more details, visit our Privacy Policy page.
9️⃣ Intellectual Property Rights
- All content on this website (images, logos, designs, and text) is the property of Golden Swan.
- Unauthorized use, reproduction, or distribution of content is strictly prohibited.
🔟 Governing Law & Dispute Resolution
- These Terms & Conditions are governed by the laws of India.
- Any disputes will be subject to the jurisdiction of Panipat, Haryana courts.
📞 Contact Us
For any queries regarding these Terms, reach out to us:
📍 Address: Bharti Exports, Vikas Nagar, Panipat, Haryana – 132103, India
📧 Email: bhartiexports3@gmail.com
📞 Contact: +91 8950511011
🔹 By shopping with Golden Swan, you agree to these Terms & Conditions. Happy Shopping! 🛍️✨